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RASMUS

Entrou em 15 de abr. de 2021

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Última atividade em 22 de out. de 2021

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RASMUS comentou,

ComentárioAdditional ticket channels

@...

Thank you for getting back. But we are only 4 agents. I think turning off wrap up time is my best option for now. 

Exibir comentário · Publicado 09 de abr. de 2021 · RASMUS

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RASMUS comentou,

ComentárioAdditional ticket channels

How do my agents who have forwarded calls to phone make themselves available for another call?

We have wrap up time engaged, but those on cellphones cannot end wrap-up time while on the go.

Exibir comentário · Publicado 08 de abr. de 2021 · RASMUS

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RASMUS comentou,

Comentário na comunidade Q&A - Tickets and email

Thank you Chandra.

You are awesome, And I am a noob. 

I fount the due date when I changed ticket to task.

And I found the options I needed for the custom follow up date field I made available to all ticket types. I now know to use automation rather than trigger for my present need.

Exibir comentário · Publicado 27 de fev. de 2021 · RASMUS

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RASMUS comentou,

Comentário na comunidade Q&A - Tickets and email

Thank you. I will have a look. But at first attempt I did not find the built in due date. Is it part of all plans in all languages?

Exibir comentário · Publicado 26 de fev. de 2021 · RASMUS

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RASMUS comentou,

Comentário na comunidade Q&A - Tickets and email

We are just on Team for now.

I do see the same as you show me in the top. But I only see how I can choose to trigger a ticket with reference to a certain trigger date. But I need it to trigger at the set date in the custom date field

 

Exibir comentário · Publicado 25 de fev. de 2021 · RASMUS

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RASMUS comentou,

Comentário na comunidade Q&A - Tickets and email

@... Than you for replying.

The custom date field is true date like this:

When I look at you screenshot, I recognize this. But I miss an option to set a condition to be at or after the date chosen in the custom date field to the ticket. Am I missing something?

Exibir comentário · Publicado 24 de fev. de 2021 · RASMUS

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RASMUS criou uma publicação,

Publicação Q&A - Tickets and email

We often send a start-up guide to our potential clients.

I would like to add a feature that allows me to send the reply, "hide" the ticket, and be reminded after 5 days to follow up.

My attempt so far:

Add a custom date field to the ticket with a follow up date to be set by agents. - Add a trigger to change status to "Open" when date in "custom date field" is after 0.

But no success.

Any help is very much appreciated.

Publicado 24 de fev. de 2021 · RASMUS

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RASMUS comentou,

ComentárioTicket automation and collaboration

I hope someone can help me.

My macro looks fine when I create it, but when I use it for Facebook Messenger reply. It looks like this:

Hej JaTak


Det er godt at høre :-)


☑️ Du kan logge ind fra http://www.easylivesales.dk" rel="noreferrer">www.easylivesales.dk> på login-ikonet i toppen.

Der vil nu stå “Continue with Facebook”, med et grønt ”?”


☑️ Klik på det grønne ”?”

What might I be doing wrong?

Exibir comentário · Publicado 19 de fev. de 2021 · RASMUS

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