Doug Shaner

Thanks for the tip Dave, I will check those out.

We have a ticket type dedicated to equipment requests that we use when new equipment is requested and also when equipment is to be replaced.  When equipment is to be replaced, there is a checkbox in our equipment request tickets that is used to indicate that there is equipment that needs to be returned as part of the process.

We also have a ticket type dedicated to equipment returns, and we manually create an equipment return ticket when an equipment request is received that is requesting equipment that will be replaced.  

Is there an add-on that could automatically create an equipment return ticket in this scenario, and also include information from the equipment request ticket (like staff name and phone number)?

Thanks in advance!

Thank you Amy.  I did not see that article, but I just found this one and it works!

https://support.zendesk.com/hc/en-us/community/posts/4409506826394-Allow-only-signed-in-users-to-submit-a-ticket

I'd like to remove the "submit a request" link when the user is not logged on, and display the link when the user is logged on.  Does anyone know of a way to accomplish this?

I'm also trying to increase the height of the dropdown box that contains a list of forms to choose from.  I checked my style.css file but I don't have a .nesty-panel class.  Does anyone know how I can do this?