Ayal Kellman

Hi Tipene, 

Thanks for getting back to us, I'm following this article but I didn't get an email when you commented so I didn't see it until now. 

Regarding your questions: 

This is the SDK and version that we are using - User-Agent : Zendesk-SDK/1.0.1 Android/33 Variant/Guide
 

We checked the demo app shared here against what we're using. The link on the developers site appears to be different from what you shared…

Thanks

Hi there, 

I was referred here by a Zendesk support agent, hoping this community and Developer Support can help. 

We are currently experiencing an issue with our Support SDK implementation for Android and iOS. The Guide search function is failing, we get a 403 error with the below message for the api/mobile/ calls: 

{"error":"Forbidden","description":"You are missing the following required scopes: "}

All other functions (Guide articles, form, submit ticket) work without any issues and our code has not been touched in several years. 

1. We see that the Zendesk demo app uses the zendesk.android library and we use the zendesk.core library
2. The call is being made with authentication to a public endpoint and works on a browser with no authentication but this is how we've always made the calls and they are generated automatically inside the SDK library. 
3. What has been changed in the “zendesk.core” library recently so that we can’t receive responses (403) with the authentication?
4. If there was a change - should we have received an update?
5. What actions can we do to fix this? 

Thanks!

+1 for the request to replace user name with ticket subject or at least the toggle option, allowing each admin to choose what's right for them. 

JJ Miclat - you wrote that you'll look into it in 2022. The year is nearly over, any update? 😉

+1 for this feature as well. 

Shocked to discover that what every normal inbox has (an indication of failed email delivery), Zendesk does not have. 

+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform. 

+1 for a full resolution time SLA. Is anyone familiar with any workarounds? 

+1 for me as well. Does anyone have a good workaround for displaying different footers for different languages?

+1 for this kind of feature. 

+1 for this feature as well. 

Got it, thanks!