Ayal Kellman

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enable dynamic content in the email template

+1 for me as well. Does anyone have a good workaround for displaying different footers for different languages?

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• Ayal Kellman
• Criado 16 de junho de 2020 08:41
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Manage tags/labels in Help Center articles

+1 for this - thanks!

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• Ayal Kellman
• Criado 31 de março de 2020 11:55
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Gmail connector — add failure notification

+1 for this!

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• Ayal Kellman
• Criado 21 de novembro de 2019 07:50
• 2 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 for this. Looking forward to better updates

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• Ayal Kellman
• Criado 10 de outubro de 2019 13:31
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add View Option for Tickets Without First Reply

+1 for this kind of feature. 

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• Ayal Kellman
• Criado 8 de outubro de 2019 06:56
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Dashboards should not always be in edit mode

Hi, Is there any way to unpublish certain changes?  I've been working on a dashboard and making changes as I go that weren't complete. I accidentally published them before I could complete the chan...

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• Ayal Kellman
• Criado 1 de setembro de 2019 13:06
• 1 voto

1. Comunidade
2. Zendesk on Suite best practices
3. Full circle: Leveraging SLAs to drive team performance

Does anyone have any practical experience using Agent Work Time as their (only) SLA? I'd love to see a practical example how it would be implemented... Thanks

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• Ayal Kellman
• Criado 22 de agosto de 2019 13:34
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Functionality to pause an SLA

+1 for this feature as well. 

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• Ayal Kellman
• Criado 7 de agosto de 2019 11:02
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Opening up "has attachment" as a trigger/automation condition

Yes, would also love the ability to identify tickets with attachments. When developing our mobile app feedback form, we are interested to know how much space to give to the ability to add attachmen...

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• Ayal Kellman
• Criado 31 de julho de 2019 14:49
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Improved search for deleted tickets

I second this request!

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• Ayal Kellman
• Criado 16 de julho de 2019 09:35
• 0 voto