Ayal Kellman

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace feedback - Tab titles / details

+1 for the request to replace user name with ticket subject or at least the toggle option, allowing each admin to choose what's right for them.  JJ Miclat - you wrote that you'll look into it in 20...

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• Ayal Kellman
• Criado 11 de dezembro de 2022 09:38
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Prioritize Bounced Email Notification

+1 for this feature as well.  Shocked to discover that what every normal inbox has (an indication of failed email delivery), Zendesk does not have. 

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• Ayal Kellman
• Criado 22 de setembro de 2022 10:45
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Inline images for users not just agents

+1 for me on this issue as well. Its not convenient for customers to have to save and then upload attachments when they are used to copying/pasting inline images in almost every other platform. 

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• Ayal Kellman
• Criado 13 de julho de 2021 08:09
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Opgenie App - Does Not Connect

@... - thanks for the very helpful comment - it worked as expected.   We're running the prebuilt integration to create alerts for new tickets and I'm testing running the Zendesk Marketplace app alo...

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• Ayal Kellman
• Criado 9 de junho de 2021 11:11
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. SLA full resolution time and impending breach color change.

+1 for a full resolution time SLA. Is anyone familiar with any workarounds? 

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• Ayal Kellman
• Criado 26 de maio de 2021 13:52
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

We have a need for this as well. Any updates from Zendesk?  

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• Ayal Kellman
• Criado 20 de maio de 2021 12:45
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on CSAT and one-touch tickets

Thanks @.... Will do

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• Ayal Kellman
• Criado 17 de janeiro de 2021 11:22
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Format Custom Attributes

I would like the same as well. 

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• Ayal Kellman
• Criado 23 de agosto de 2020 13:24
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Sorting results by metrics in a table chart format

+1 for this as well

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• Ayal Kellman
• Criado 6 de agosto de 2020 10:53
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

+1 for this as well

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• Ayal Kellman
• Criado 17 de junho de 2020 10:16
• 1 voto