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Dan Amit

Entrou em 15 de abr. de 2021

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Última atividade em 22 de out. de 2021

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Dan Amit comentou,

ComentárioGeneral questions and issues about tickets
Help and FAQs

This rule doesn't make sense. I found out that some of our meta-data of older tickets is incorrect and it seems like I can't change it. This is a real problem.

Exibir comentário · Publicado 08 de abr. de 2021 · Dan Amit

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Dan Amit criou uma publicação,

Publicação Feedback - Ticketing system (Support)
Split tickets

Hi there,

I find it really odd that I actually can't split tickets. 

Just as I am able to merge relevant tickets into one ticket, I should be able to split the ticket into few inquiries. On few occasions the user texted \ emailed a solved thread and was therefore attached to a previous ticket. 

I don't see why users should pay extra for such a basic feature. 

Regards,

Dan. 

Publicado 18 de jan. de 2021 · Dan Amit

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