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Danila Slezko
Entrou em 15 de abr. de 2021
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Última atividade em 28 de out. de 2021
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Danila Slezko comentou,
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Exibir comentário · Publicado 14 de abr. de 2021 · Danila Slezko
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Danila Slezko comentou,
It's possible to apply individual pictures for each category. Need to set condition with zendesk helpers in the category_page_hbs, and it will work. I am working right now on our theme, so later, I will try to do it for you - in my free time. if you don't want to wait you could try to do it by yourself.
This article could help: https://support.zendesk.com/hc/en-us/articles/216367358-Help-center-templating-cookbook
Exibir comentário · Publicado 18 de mar. de 2021 · Danila Slezko
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Danila Slezko comentou,
@... Ha got it LOL :)
You could fix/set position via padding-left and padding-right. The value should be in px or the %.
>{{category.name}}
About images - I got it. Try to share with you the code later.
Exibir comentário · Publicado 18 de mar. de 2021 · Danila Slezko
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Danila Slezko comentou,
HI, @... I'm no expert but could help.
You could resolve it in a few ways. The most simple way it's to add a setting for the
tag in the category template. in the example below, I set settings in the category_page.hbs - default template for the category.
Code below: In the Copenhagen theme, it's row 17.
{{category.name}}
The result should be like these:
The title will be in the center with the image for all categories where you will use this template.
If you want that the image will be under category title you could use this code:
{{category.name}}
If you want to use pictures from the asset: just add a picture and replace in the code src="https://image.freepik.com/free-icon/thick-right-arrow_318-8433.jpg" on src="{{asset value}}"
Exibir comentário · Publicado 18 de mar. de 2021 · Danila Slezko
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Danila Slezko comentou,
I have the same issues.
For example quite hard to create tables in a table with text content and images and set all padding and margin.
After publishing, the content could look not the same as I expected, and need to do some strange thing in the article editor to get the necessary result. Knowledge in HTML helps, but it always borrows a lot of time.
The biggest issue for me now it explains to other people how to "simply" create this type of content - step by step.
I totally agree that the article editor should be improved.
Exibir comentário · Publicado 10 de mar. de 2021 · Danila Slezko
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Danila Slezko comentou,
totally agree with this post. Article editor need to improve
Exibir comentário · Publicado 14 de jan. de 2021 · Danila Slezko
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Danila Slezko criou uma publicação,
Hi.
I tried to import articles from google docs to Guide and faced that the text is too small or fond bold in articles after export.
The second issue that In the HTML to many tags with with unnecessary classes. This tag everywhere, and I need to remove it all the time - it's huge and unnecessary work.
I copy and passed content to google docs from another site (another help center).
So I'm a little confused; in this case: I should edit the content in the google doc, and after migration - I should edit the article in the Article Editor - clean HTML code, and so on.
In this case, it faster to add content directly to the article editor without google docs and edit content only one time and get HTML code without garbage - create new articles one by one.
I really want to use the Import google docs function.
Maybe be someone have some recommendation - how most effectively create google documents for import to zendesk (font, text size .....and so on) - and get predictable results.
I found only this article https://support.zendesk.com/hc/en-us/articles/360001228548-Importing-Google-Docs-into-your-knowledge-base?page=1#comments - in the comments, I found the same questions from other people but I didn't find a good solution.
Example:
doc:
How it looks in help center after migration:
Part of Html Code:
one more example - with text is too small after migration:
Publicado 14 de jan. de 2021 · Danila Slezko
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Danila Slezko comentou,
Hi @..., thank you for your help. Yes, I understand it and try to modify the script. I'm not so cool in the JS, so that is why I ask to share a solution about it. In any case, If someone already did it, please share.
Exibir comentário · Publicado 08 de out. de 2020 · Danila Slezko
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Danila Slezko comentou,
Hi @.... I'm a little confused. You provided the link "awesome tip" on the current article. I already applied the solution from the current article in my Zendesk theme, and it works great (images below). But my question was about displaying all articles from a section on a category page without clicking on the button "see all articles." The same question was from @Angeli Ho above.
Exibir comentário · Publicado 07 de out. de 2020 · Danila Slezko
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Danila Slezko comentou,
Hi all, someone knows how to show all articles on the category page without clicking on the "See-All-Articles" for this article's solution.
If anyone knows how to do this, please share it. I think it will be very useful for everyone, especially considering that in the Zendesk theme app v.2 {{section_tree_with_articles}} and {{categor_tree_with_articles}} does not work.
Exibir comentário · Publicado 07 de out. de 2020 · Danila Slezko
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