Brandon Tidd
Full time Zendesk Architect. Cleveland born and raised. Changing the world one megabyte at a time.
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Atividade mais recente por Brandon Tidd-
Brandon Tidd comentou,
That sounds about right! As with any change I would recommend testing with a fake end-user first.
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Brandon Tidd comentou,
Hey Forrest Gamba - No worries! Confirming that the telephonic survey is not currently an option for Zendesk Talk, but can be implemented with 3rd party Talk Partners. Alternatively, the c-sat f...
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Brandon Tidd comentou,
Hey Christophe De Clercq (June) - Explore data is delayed by an hour. That being said (and I haven't tested this), my gut tells me that recalculation will only occur for tickets that are still ope...
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Brandon Tidd comentou,
Hey everyone - I've had some luck with the Sweethawk SLA Timers App. Hope this helps!
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Brandon Tidd comentou,
Hey Emily Hillermann - I believe the following setup will produce the desired result:
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Brandon Tidd comentou,
Hi Ben Lebeau - That is correct. When 'in a holiday' the standard 'Outside of Business Hours Voicemail" will play. Unfortunately right now it is a manual lift to modify the greetings, but I'm wo...
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Brandon Tidd comentou,
CJ Johnson Understood - but this article is specifically discussing Custom Ticket Statuses, which doesn't have the same restrictions related to chat. I've updated the title of the article accordin...
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Brandon Tidd comentou,
CJ Johnson It looks like you might be confusing Unified Agent Status with Custom Ticket Statuses
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Brandon Tidd comentou,
Mike Jones - You are correct - that is exactly how that feature worked. Similarly, less than solved is new, open, pending and on-hold. It is worth noting though, that closed tickets cannot be act...
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Brandon Tidd criou uma publicação,
Quick Hacks For Customer Help Center Ticket URL
Question: Is there an EASY way, when logged in as an agent and looking at a ticket, to get the external link to that ticket for a customer (ie the help centre link)? ...