Konstantin
Former Certified Zendesk Support Administrator; Still active with the community.
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Konstantin comentou,
Nicholas Deary, Instead of using the "Ticket Status" and "Updated Via" options, try using the "Ticket" option, as this allows for the "is updated" parameters. So your Conditions would look like: A...
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Konstantin comentou,
Chad Susa (Gravity CX - Zendesk Partner), That placeholder works for all Custom Fields, no matter what type of Field they are. The main take-away about placeholders, if you use this for Drop-Down F...
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Konstantin criou uma publicação,
Tags: Create powerful tags while limiting real-estate usage
Tags are extremely powerful in Zendesk, and are used for all sorts of things, from API calls to Explore report generation. However, you can find your Tags section within tickets sometimes getting t...
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Konstantin criou uma publicação,
Brands: Not Just for Customers
Brands are normally thought of as a way to allow companies to offer customers ways to reach specific support teams; However, Brands can also be used to support your employees.See Setting up multipl...
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Konstantin comentou,
Stan Neumann, See comments in the "Why can you not CC a support address or use in side conversations?" article. Basically, you will need to add your email addresses as End Users within your Organiz...
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Konstantin comentou,
James Penny, To go along with what Ahmed Zaid said, you will also need to select the checkbox next to the "Enable agents to manage requests from help center" option, otherwise only those set as End...
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Konstantin comentou,
For my company, we labeled our Trigger categories as such: 01 - Ticket Routing 02 - Ticket Actions 03 - Ticket Notifications This was due to what we considered a priority. For us, the priority wa...
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Konstantin comentou,
@..., Thanks for the quick response on this, and for providing some insight into some Roadmap work in progress; I look forward to seeing what comes out. ~Konstantin
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Konstantin criou uma publicação,
Feature Request: Trigger Sub-Grouping Structure
This feature request is for adding the ability to have sub-grouping for Triggers. USE CASE Today, I am currently using the grouping for my Zendesk Triggers as such: 01 - Ticket Routing 02 - Ticket...
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Konstantin comentou,
I am also interested in the Jira sidebar app being able to connect to multiple Jira instance. USE CASE My company was bought by another company; The parent company and several of the children compa...