Pesquisas recentes
Sem pesquisas recentes

Sydney Neubauer
Entrou em 15 de abr. de 2021
·
Última atividade em 27 de dez. de 2023
Seguindo
1
Seguidores
4
Atividade total
1649
Votos
851
Assinaturas
631
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Sydney Neubauer
Sydney Neubauer comentou,
Is the one click copy feature available in Agent Workspace or the previous UI?
Exibir comentário · Publicado 20 de jul. de 2022 · Sydney Neubauer
0
Seguidores
1
Votos
0
Comentários
Sydney Neubauer comentou,
Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are trying to identify trends. It is difficult to identify trends when you have to set time ranges, split up reports, export reports (it is no longer at first glance), limit that data you look at, etc.
We should be able to build a single report to see the information we need rather than many. This requires time, wasted effort for maintenance, money as we have to pursue other reporting venues, etc.
Please invest in expanding Explore.
Exibir comentário · Publicado 28 de jun. de 2022 · Sydney Neubauer
0
Seguidores
1
Votos
0
Comentários
Sydney Neubauer comentou,
Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.com]/users as that is less streamlined
Exibir comentário · Publicado 27 de jun. de 2022 · Sydney Neubauer
0
Seguidores
0
Votos
0
Comentários
Sydney Neubauer comentou,
+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance
Exibir comentário · Publicado 23 de jun. de 2022 · Sydney Neubauer
0
Seguidores
2
Votos
0
Comentários
Sydney Neubauer comentou,
+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This would be a much needed ask!
Exibir comentário · Publicado 20 de jun. de 2022 · Sydney Neubauer
0
Seguidores
1
Votos
0
Comentários
Sydney Neubauer comentou,
Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome
Exibir comentário · Publicado 16 de jun. de 2022 · Sydney Neubauer
0
Seguidores
0
Votos
0
Comentários
Sydney Neubauer comentou,
+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents use dark mode so the colors might interfere with that so if they can set the color themselves, then it may help them
Exibir comentário · Publicado 16 de jun. de 2022 · Sydney Neubauer
0
Seguidores
2
Votos
0
Comentários
Sydney Neubauer comentou,
Definitely a +1 to be able to exclude certain items (login entries, etc)
Exibir comentário · Publicado 14 de jun. de 2022 · Sydney Neubauer
0
Seguidores
3
Votos
0
Comentários
Sydney Neubauer comentou,
+1 checking the original post, it is marked as answered. Is there an update?
Exibir comentário · Publicado 14 de jun. de 2022 · Sydney Neubauer
0
Seguidores
1
Votos
0
Comentários
Sydney Neubauer comentou,
+1 We had this incredibly long thread with an End-user as they kept replying to the same ticket. It ended up getting so big that it would take 10 seconds to load every time you opened it. So we had to add a tag to trigger a trigger to auto close the ticket after every topic he brought up so that when he inevitably replied, it would open up a follow-up ticket.
Exibir comentário · Publicado 10 de jun. de 2022 · Sydney Neubauer
0
Seguidores
3
Votos
0
Comentários