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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

Entrou em 15 de abr. de 2021

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Última atividade em 27 de jun. de 2023

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Atividade mais recente por Вячеслав Скорбеж

Вячеслав Скорбеж comentou,

ComentárioTicket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

Exibir comentário · Publicado 27 de jun. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

ComentárioTicket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

Exibir comentário · Publicado 06 de jun. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

ComentárioTicket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

Exibir comentário · Publicado 24 de mai. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

Exibir comentário · Publicado 19 de mai. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

ComentárioUsing legacy AI agent functionality

Please add Ukrainian language support 🙏

Exibir comentário · Publicado 12 de mai. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

Exibir comentário · Publicado 20 de abr. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

Exibir comentário · Publicado 27 de mar. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

ComentárioTicket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

Exibir comentário · Editado 16 de mar. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

ComentárioRouting

Barry Neary Yes I'm interested. Please check your email 👻

Exibir comentário · Publicado 13 de mar. de 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж comentou,

ComentárioRouting

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

Exibir comentário · Publicado 13 de mar. de 2023 · Вячеслав Скорбеж

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