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Kavi, Raghu

Entrou em 15 de abr. de 2021

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Última atividade em 21 de jan. de 2025

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Kavi, Raghu criou uma publicação,

Publicação Feedback - Apps and integrations (Platform)

Atlassian has been pushing its customers to upgrade to latest version of JIRA data center version. This upgrade is needed for organizations looking for long-term support and also mitigate the security vulnerabilities identified in its legacy versions.

 

https://jira.atlassian.com/browse/BAM-25931

 

In order to achieve this upgrade - we will need a JIRA-Zendesk plugin which is compatible with the latest 10.x versions. It would be great if Zendesk can upgrade this plugin for its customers as the latest launched version was in June 2024. 

 

https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira/version-history?versionHistoryHosting=dataCenter

 

Publicado 21 de jan. de 2025 · Kavi, Raghu

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Kavi, Raghu comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Eugene Orman  - is there any update on this topic on by when zendesk explore would have a feature available on ageing tickets by # of business days metrics ? This feature did exist in past when we used Zendesk analytics but not sure why this was wiped off with Zendesk explore.

Exibir comentário · Publicado 05 de set. de 2024 · Kavi, Raghu

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Kavi, Raghu comentou,

ComentárioCreating dashboards

Walter Bellante - thank you for the update. When is the GA expected to be available as we are unable to schedule few of our critical reports ? Is there any way to go back the classic version of explore and schedule the reports?

Exibir comentário · Publicado 12 de ago. de 2024 · Kavi, Raghu

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Kavi, Raghu comentou,

ComentárioCreating dashboards

Hi Zendesk team - I still don't see scheduling option available in Explore Beta version - is this something yet to be launched? Please let me know. 

Exibir comentário · Publicado 08 de ago. de 2024 · Kavi, Raghu

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Kavi, Raghu comentou,

ComentárioWeb Widget documentation

I am looking at ways on how to add a “privacy” note banner to my chatbot widget. Please suggest on how this can be done.

Exibir comentário · Publicado 10 de jul. de 2024 · Kavi, Raghu

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ComentárioSetting Guide roles and permissions

Ronald - thankyou . Using tags we were able to overcome the limitation of 50 orgs per user segment. 

Exibir comentário · Publicado 06 de abr. de 2023 · Kavi, Raghu

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Kavi, Raghu comentou,

ComentárioSetting Guide roles and permissions

Ronald - can you please feedback if the above workaround of using Tags has worked to overcome this hard limit restriction of 50 orgs per each user segment?

Exibir comentário · Publicado 30 de mar. de 2023 · Kavi, Raghu

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Kavi, Raghu comentou,

ComentárioAttachments and CCs

Hi Max McCal 

Are there any further updates on this topic of having true malware scanning made available on all attachments? Apart from using email channels we are using web widgets and web portal channels that allow our users to submit tickets. I am more interested to know by when we can expect this true malware feature made available.

Exibir comentário · Publicado 30 de nov. de 2021 · Kavi, Raghu

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ComentárioPublishing and sharing dashboards

Hi Thibaut

I also have the same problem. Even though I have added the tag as "Explore" it doesn't allow me to send the reports to share the dashboard.

Exibir comentário · Publicado 22 de nov. de 2021 · Kavi, Raghu

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Kavi, Raghu comentou,

Comentário na comunidade Q&A - Help center and community

Hello Help desk team

 

Can someone guide me how to access my JS code to edit my attachment description field ? 

Exibir comentário · Publicado 05 de ago. de 2020 · Kavi, Raghu

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