ezhil

Is there any metric that was created to find when was the agent last login into the system(not the ticket attached, Because I see discrepancy in result from Insight and Explore)? In insight, we have "Days- since last login" but I don't see a direct way to find in explore? Is there any new release for this metric? I can see that the last comment was made 5 months ago. Just checking to see any update on it? 

Hi All,

I have got a dataset (.CSV) and I need to import each line in the dataset as a ticket in Zendesk. Do anyone how to do it or is there any app which will do it for free or any workaround to create the bulk of ticket? 

Thanks,

EV