Kévin Arnoult

1. Agent guide
2. Ticket automation and collaboration
3. Viewing intelligent triage predictions and suggested macros

Changing the intent, language, or sentiment doesn't influence the machine learning model responsible for intelligent triage. In other words, agents can't train the model. What's the benefit of ha...

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• Kévin Arnoult
• Criado 12 de outubro de 2023 09:49
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

@Zendesk - this thread is marked as answered which is pretty misleading given that the solution proposed ("Official Comment" on top) is not referring to the fact that the location in Explore is bas...

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• Kévin Arnoult
• Criado 15 de dezembro de 2022 08:20
• 3 votos

1. Zendesk updates
2. Announcements
3. Community Event: Best Practices on Maintaining your Agent Workforce

👋 flagging that this is not the right slides deck as it points to Deep Dive on What’s New with Sell - Advanced Analytics

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• Kévin Arnoult
• Criado 18 de julho de 2022 16:04
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Same here. We don't want to know which current assignee is behind a ticket with a breached SLA, we want to know who was the assignee at the time the SLA got breached 🙇

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• Kévin Arnoult
• Editado 2 de junho de 2022 12:32
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Agent Workspace Feedback

👋 As we have some similar feedback on our end, Kolten Kittleson any chance to get a follow-up on the discussion you had with mw?

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• Kévin Arnoult
• Criado 22 de fevereiro de 2022 14:40
• 3 votos