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iQmetrix

Entrou em 15 de abr. de 2021

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Última atividade em 03 de ago. de 2022

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iQmetrix comentou,

Comentário na comunidade Discussion - Tips and best practices from the community

When I start using the backup tool, it will back up about 20 articles before running into this error each time.  Is this an known issue that you are aware of?   I am using an Admin profile, running the app as an admin. 

Exibir comentário · Editado 03 de ago. de 2022 · iQmetrix

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ComentárioTicket management

I don't see a setting to make merge comments deselected by default as per the merge helpfile

'To hide merge comments from requesters, deselect Requester can see this comment for both merge comments. Admins can also set the default privacy for all ticket comments to make merge comments deselected by default.'

Exibir comentário · Publicado 06 de jul. de 2022 · iQmetrix

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ComentárioUsing AI agents for email and web form

Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...

Exibir comentário · Publicado 23 de set. de 2021 · iQmetrix

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ComentárioUsing AI agents for email and web form

The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in.  This link can also be shared and allows anyone to log in, as that original requester with no sign in.  Can you still require sign in for answer bot suggestions and not include the embedded auth token?

Exibir comentário · Publicado 15 de set. de 2021 · iQmetrix

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Comentário na comunidade Feedback - Voice (Talk)

If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be available to be reserved the call.  This how most other phone systems work.  We use this with Cisco all the time. 

Exibir comentário · Publicado 28 de abr. de 2021 · iQmetrix

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Comentário na comunidadeDiscussion - Zendesk on Suite best practices

Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk?  From implementation of the bump, we've seen approximately a 200% increase.

 

Exibir comentário · Publicado 28 de jan. de 2016 · iQmetrix

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