Mitzi Broom
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Mitzi Broom comentou,
Thanks Frank Ferris. What we really need is to be able to schedule reports on problem tickets along with all their linked incident tickets, or even just a count of the incidents linked to each prob...
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Mitzi Broom comentou,
Hi Zendesk How many upvotes does a request need before you can consider it for development? At 50 I would have thought this affects a fairly large number of Zendesk users? Thanks.
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Mitzi Broom criou uma publicação,
Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa
We've recently implemented using linked Problem and Incident tickets, but without being able to do either of the following, we might as well be using tags or resorting to duplicating input. a) Cre...
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Mitzi Broom comentou,
Hi Marco I would say probably best not to create the field as a calculated attribute, but simply include the field as it is. In one of my queries, I have the Ticket Created - Date field in our time...