Allison Sargent
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Allison Sargent criou uma publicação,
Ability to ink a separate answer flow in a tree
Hi, I'd like the ability to redirect to a separate answer flow. Let's say I have a "Can't login" answer tree, and part of the process is asking if they need to reset their password (one reason why ...
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Allison Sargent comentou,
Liz Tran Unfortunately, there's no feature for adding internal notes to a Guide article. I know this because I (along with many others) have been requesting this for quite some time! Here's the fe...
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Allison Sargent criou uma publicação,
Bulleted and numbered list for Flow Builder
It would be helpful to have the ability to include bulleted and numbered lists in the flow builder steps; specifically the "Send Message/present options" steps. If there's a process that is 3 steps...
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Allison Sargent comentou,
Same question as Rita...we have a custom theme so where's the code/recipe to enable this manually? Thanks!
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Allison Sargent comentou,
Question - do these updates include the ability to have bulleted and/or numbered lists in the send message step? We often like to share how-to steps in our bot-message if they are under 3 steps, so...
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Allison Sargent comentou,
Question! Can we automatically assign these request tickets to someone on the team without the agent having to assign them to the Knowledge team? Similar to the feedback process in the Knowledge a...
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Allison Sargent comentou,
Same here - It would be nice to clone the flow. Other vendors have this capability. And as mentioned above, it's tedious to have to build the same flow from scratch.
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Allison Sargent comentou,
This is great! Question is if there is any way to monitor the data on these 'troubleshooting trees?' Since there is a button associated with each step, it would be nice to see the # of clicks at ea...
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Allison Sargent comentou,
+1! Hard to keep content agile with so many duplicates!
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Allison Sargent comentou,
This is awesome! Curious about the mobile experience? I've wanted the ability to keep consistency between our mobile and desktop screenshots in our articles, so this could be a solution that seems ...