Joel Hellman
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Atividade mais recente por Joel Hellman-
Joel Hellman comentou,
Shishir Sharma Before this change, I could search for a value and this the "down" arrow key to quickly move to and select the value, and then move on to the next field (e.g. the operator). Right n...
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Joel Hellman criou uma publicação,
Improve capability to define which tickets to work on next (from a View) in Support
When trying to handle requests in a orderly fashion, we are struggling to set up our Views in Zendesk Support, due to contraints in the View definitions. Use case We have a process where we have m...
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Joel Hellman comentou,
Or if this is tracked, it's a bit unclear what is being tracked. Are there events that are not tracked? The View shows a "Last updated" timestamp. The audit log filtered on type "View" (and no ot...
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Joel Hellman criou uma publicação,
Zendesk Support Audit logs - Improve auditing changes to Views
It's hard for us to track who has made changes to Views in Zendesk Support today. We have hade someone changing a View's sort order, and position of views, that messed up our configuration, but we...
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Joel Hellman comentou,
Can admins pre-configure these shortcuts for agents? Many of my agents will never learn to use this pinning functionality, I have a few apps that should absolutely be pinned.
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Joel Hellman comentou,
Mary O'Neill we'd like to participate as well. Can you reach out to me?
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Joel Hellman comentou,
I think I have the same question as Mark. The exported data is made available as CSV files that you can download and integrate with third-party tools of your choice. Downloading csv manually in int...
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Joel Hellman comentou,
Okay, thanks for the quick reponse. Not much to do about it for us at this point I guess. Hoping you will revisit the responsiveness in the future, so it works for different aspect ratios better, l...
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Joel Hellman comentou,
Is it possible to disable this feature, and switch back to a mode where I'm constrained in width, but otherwise can control how the reports looks across screen sizes? I got it today and it has work...
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Joel Hellman criou uma publicação,
Ticket group Data restriction not working with Support: Ticket history dataset
I wanted to create a report showing ticket backlog listory. This doesn't work with Data restriction though.