Joel Hellman
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Atividade recente por Joel Hellman-
Ticket group Data restriction not working with Support: Ticket history dataset
I wanted to create a report showing ticket backlog listory. This doesn't work with Data restriction though.
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Inserting a report into a dashboard then refine it with More options and you'll get the old report version in View mode
This report was first created with a x-axis "Tickets created - YYYY-mm-dd" (custom attribute). Then I updated the report and switch out a-axis to "Ticket created - Date" (built in attribute). Now w...
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Time axis feature is broken i view mode (works in edit mode)
When you have a report where you want to show time on x-axis and show values with missing values, you can use the result calculation "time axis" as per https://support.zendesk.com/hc/en-us/articles...
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Hiding x-axis (maybe y-axis as well) messes up widget visualization
If you choose the hide X-axis option for a report, it will only hide in properly i classic builder. In beta, it will leave you with a ugly blank space. I expected Hide X-axis will actually remove...
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Buggy arrangement of widgets
Choose option "place freely". I expected No bugs. I got Lots of bugs. Soo many. Here are the kind of bugs I get - its the grid not snapping in many situations.
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Confused by "My profile" and "My activity"
My profile and My activity in Zendesk support web site have always confused me. I never remember what one shows my ticket requests, and what shows my stuff on help center and community. My activit...
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Community news banner always returns, although I dismiss it again and again
This banner has shown like 10 today. I dismiss it, navigate the site, I'm back at the community forums, and the banner is back. Yes, I know Zendesk user groups have launched. You have like shown m...
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Bad user experience while trying to search within a topic
I would like if it was easier to do scoped searches, within a topic. Example user experience from today. I try to find if a product feedback request exist, before posting a new one. So I visit ...
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Filter search results in Help Center and community by date
On the search results page, could we have a filter by date? So I can omit topics that are old, typically. Some features have been discussed for years, but I might want to check conversations relate...
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Notifications when logged in to Gather are useless to me if I follow many topics/posts
So I follow a lot of topics in the Zendesk community forum. I get lots of email when new posts are created in a category. Visiting the forum web page itself to follow topics are not a good user ex...