Lou
I've been an administrator for 4 years, specializing in business rules.
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Lou comentou,
Sharon Franco What does the event for that say? Is the trigger firing? If not, we'll need to look at the conditions.
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Lou comentou,
Short answer: you can't. The date display cannot be changed, and last I saw, there's no plans to change that.
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Lou comentou,
Take a look at the original email coming into Zendesk. If there's a CC in that email, it will be automatically added as a CC in the ticket:
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Lou comentou,
When you talk about their products, I'm guessing those products are global to your Zendesk instance? If not, you could look at is Roles. We're looking at doing something similar for a client, but w...
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Lou comentou,
Where does that email address live? Is it a user field? If so, you may be able to do something with a trigger. Here are the references for user fields: User data
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Lou comentou,
If I understand your question, you can use triggers and webhooks to do that. The trigger will send JSON to the web hook which will update the subject. For example: The trigger condition would be {{...
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Lou comentou,
To the best of my knowledge, this can't be done. Webhooks are actions taken by business rules. Business rules run off of ticket properties. You may be able to do something with an API, but that's b...
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Lou comentou,
Also, check your email channel for what you've "named" the email address:
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Lou comentou,
I'm no expert on reporting, so I'll dodge that specific question, but have you looked at the bump bump solve best practice? Could be useful in your case: Bump Bump Solve
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Lou comentou,
You could do that with the Clone Ticket app. Copies everything about the ticket except all the comments (which is a good thing for me). You could then just copy the response into the new ticket.