Lou
I've been an administrator for 5 years, specializing in business rules.
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Última atividade
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Publicações
Atividade recente por Lou-
Emails being sent to secondary email address
RespondidaI'll try to be as concise as possible, but it's a long story. We have customer contacts we deal with that are support groups themselves (support@company.com). In those cases, in order to keep every...
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Initial email to Zendesk support is public
I want to make the first comment in a ticket created by email an internal note. I found where you can add "#public false" to the beginning of the email body, but I would prefer to do it with some k...
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How do you contact support when your site is down?
RespondidaNow that all support has gone to chat, how am I supposed to contact support if I can't connect to chat? Our instance went down, and as a result, I couldn't access chat. So I sat there productively ...
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Bug - When using org fields to create a ticket subject, the placeholders show up
So I use macros and/or triggers to set the subject of some tickets. Many times I'll use custom org fields in the naming convention using placeholders. When I do, the placeholder shows up until I "r...
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Wildcard exclusions in Explore Queries
RespondidaIs there a way to filter a row in an Explore query to exclude items using a wildcard? Use case: We auto-create our Orgs from our customer system using an API. At the same time, we auto-create a def...
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Feature Request: Problem Public Comments filter down to incident tickets
I understand that only the first time the problem ticket is solved that a public reply will filter down to the incident tickets, but we would like all public replies to filter down. We often have p...
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Using formulas in macos
RespondidaIs it possible to use a formula in a macro? Specifically, I want to calculate days based on date fields in the ticket form.
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Can I use a formula in an Explore dashboard text field?
RespondidaI want to send out a daily dashboard of the previous day's activity. I have the query and dashboard all set up, but I want the Heading/Title to display the previous day's date. Can I do some kind o...