Martin Bornesjo

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add repeat option on Schedule holidays

This would be a great function. With multiple markets and multiple calendars, it would save me time being able to mark a holiday as yearly or one-time.

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• Martin Bornesjo
• Criado 1 de novembro de 2022 07:27
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Reset Ticket Field Values for Follow-Up Tickets

I have the same solution with triggers. Sadly it doesn't work on TEXT fields so they still stay the same.

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• Martin Bornesjo
• Criado 29 de janeiro de 2022 03:25
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Reset Ticket Field Values for Follow-Up Tickets

Very much needed function. I have so many customers that replies to old tickets that have nothing to do with the original ticket.

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• Martin Bornesjo
• Criado 24 de janeiro de 2022 06:40
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Disable / Un-check 'Create follow-up' option

Please make this happens. I have users replying to old tickets with Satisfaction ratings on them that messes up our KPI. Also there is no reason for my any of my customers to reply to an closed tic...

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• Martin Bornesjo
• Criado 5 de setembro de 2019 01:20
• 4 votos