Mathias Mittmann

Many thanks, Kay! Much appreciated. That did the trick.

Kind regards

Mathias

Hi,

when creating a Jira ticket from Zendesk using the according plugin provided by Zendesk I can set a couple Jira specific ticket fields, such as e.g. project, issue type, assignee as well as some custom fields.

However, the Configure Fields button only reveals a few Jira system and custom fields, but not all of them. 

I'm specifically interested in adding the Epic Link system field to the form. The use case is that I open a Jira issue which represents a user story in terms of a user requirement. A story always belongs to an epic. If I cannot select the Epic, someone has to go to Jira and add it manually. That’s additional overhead which we would like to avoid.

According to Zendesk Support this is not possible, hence the feature request.

Thanks,
Mathias

Hi,

I tried adding links to dynamic content used in descriptions of ticket fields used on end-user ticket forms as HTML hyperlinks () and as markdown links ([Link text](Link target)), but it didn't work. In case of HTML links only the link text is rendered, markdown syntax is not interpreted, the entire text is just rendered as is.

Can this be done and if so how?

The use case is that we would like to link to our support details page with explanations on e.g. severity levels and associated SLAs when asking for the severity while and end-user creates a new ticket.

Many thanks
Mathias