Naomi Watnick

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

Thanks @... -  Yes - it would be understood that the results could be skewed by VPN usage, etc.  But this would be better than no data.  

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• Naomi Watnick
• Criado 15 de junho de 2021 03:06
• 3 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Customer location.

Hi @... - Do you have any updates on this?  This is becoming a hotter topic for our company and we really need to report on customer activity by locale (where they are submitting tickets by the por...

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• Naomi Watnick
• Criado 25 de maio de 2021 16:48
• 3 votos

1. People
2. People advice and troubleshooting
3. How does Zendesk capture the location of the end user?

Hi @Joe, Like @... , we also want to be able to report on information we can see in the ticket events like this: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Geck...

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• Naomi Watnick
• Criado 5 de maio de 2021 00:22
• 0 voto

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

Thanks, Jim.  Use case: The email-based side conversation response needs to notify the assignee that there's been a response.  Done.   However, the ticket-based side conversation response does not ...

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• Naomi Watnick
• Criado 8 de abril de 2021 03:43
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Thanks - yes, unfortunately this is great, but won't work for us.  It would be great to have a base template like the emails that are currently sent out that we could configure.  

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• Naomi Watnick
• Criado 31 de março de 2021 22:09
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Hi - Is there any way to add a footer to all side conversation emails?  I just received one accidentally (they should have created a side conversation ticket) and it was very hard to track down whi...

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• Naomi Watnick
• Criado 30 de março de 2021 23:05
• 1 voto

1. Objects and rules
2. ...
3. Business rules
4. Setting up triggers for side conversations

Hi - Similar to Geran's question above. I'd like to have a trigger for Email-based side conversations to update the main ticket (done), but I don't want the same to happen to Ticket-based side conv...

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• Naomi Watnick
• Criado 20 de março de 2021 00:28
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Thanks @... - It would be great if it the button could be customizable - without worry about logic (only when Tickets are enabled, etc.) to have it worded differently.

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• Naomi Watnick
• Criado 10 de fevereiro de 2021 23:44
• 0 voto

1. Agent guide
2. Ticket automation and collaboration
3. About side conversations

Our company uses Side Conversations for creating tickets between teams based on the original ticket.  We are only using it for tickets - similar to a Child Ticket feature.  However, with the button...

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• Naomi Watnick
• Criado 9 de fevereiro de 2021 19:53
• 0 voto

1. Apps and integrations
2. ...
3. Salesforce integration
4. Salesforce integration resources

Thanks for the info and suggested workaround @... We're looking forward to the permalink manager.  Thanks!

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• Naomi Watnick
• Criado 1 de fevereiro de 2021 19:26
• 0 voto