
Naomi Watnick
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Atividade recente por Naomi Watnick-
Thanks @... - Yes - it would be understood that the results could be skewed by VPN usage, etc. But this would be better than no data.
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Hi @... - Do you have any updates on this? This is becoming a hotter topic for our company and we really need to report on customer activity by locale (where they are submitting tickets by the por...
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Hi @Joe, Like @... , we also want to be able to report on information we can see in the ticket events like this: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Geck...
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Thanks, Jim. Use case: The email-based side conversation response needs to notify the assignee that there's been a response. Done. However, the ticket-based side conversation response does not ...
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Thanks - yes, unfortunately this is great, but won't work for us. It would be great to have a base template like the emails that are currently sent out that we could configure.
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Hi - Is there any way to add a footer to all side conversation emails? I just received one accidentally (they should have created a side conversation ticket) and it was very hard to track down whi...
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Hi - Similar to Geran's question above. I'd like to have a trigger for Email-based side conversations to update the main ticket (done), but I don't want the same to happen to Ticket-based side conv...
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Thanks @... - It would be great if it the button could be customizable - without worry about logic (only when Tickets are enabled, etc.) to have it worded differently.
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Our company uses Side Conversations for creating tickets between teams based on the original ticket. We are only using it for tickets - similar to a Child Ticket feature. However, with the button...
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Thanks for the info and suggested workaround @... We're looking forward to the permalink manager. Thanks!