Lucas Zhu

hello team, in the source of languages, what can I do to change the display name of the languages? Actually I want to change "Brazilian Portuguese" to "Portuguese (BR)", is it possible? Thank you 

hi Christopher Kennedy, thank you for the reply. I have added the code into article_page.hbs file like below, it did work for the first time, but when I click Yes or No button, the label text changed back to "xx out of xx found this helpful". Do you know anywhere else we need to change to keep " out of xx " always hidden under whichever situations? Thanks. 

         
            {{vote 'label' class='article-vote-label'}}
                 
         

hi Pulkit Pandey, I am a bit confused, the api can only list votes if I need the numbers, so what we want is to change the display on any article page from "77 out of 100 found this helpful" to "77 found this helpful" by removing "out of 100", do you know how I can edit the theme code to achieve this? Thank you. 

hi James Rodewig this is the URL that directs me into submitting a ticket however, the field is not auto populated in ticket submitting stage or ticket finally in support. https://MyDomain1536085754.zendesk.com/hc/en-us/requests/new?tf_10754933104020=HTTPS://MyDomain1536085754.ZENDESK.COM/hc/en-us/articles/360024277792-Welcome-to-your-Help-Center-&ticket_form_id=360000152491

hi James Rodewig when I add above code to hide the field, this field is nowhere to be found when submitting ticket, with this happening, the URL field is still having an empty value. As you have mentioned, there are a few different ways, is it possible to help us better identify that one ticket is coming from the Guide downvote action or bring directly the article URL into that field? Thank you. 

hi James Rodewigthanks for the reply, so actually we want to use single form but don't want to keep this field necessary when submitting tickets. 

In this way, if customers raised a ticket without entering the URL field, then we would not be able that ticket is coming from Guide by clicking downvotes. Is it possible to bring a tag by default if ticket is coming from this channel? Thanks. 

hello James Rodewig thanks for the feedback, since this behavior will bring a ticket to zendesk support, is there anyway we can add a special tag for tickets like this so we will know how to set triggers on those tickets? Thank you. 

Hello James Rodewig, I followed exactly the steps as listed, finding below issues:

1. I input only one form id in Task 4 step 4 and used the new field in only that form, however, in the request submission stage, I can choose multi formats as shown below
   
2. The help article URL is not a required field, where can I set it as required when submission? I mean if this can be neglected, then customer can still submit an empty value into zendesk.