Reshma Patel

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

Please work on performance improvements as well. What I have noticed is that the initial group load takes up to 35 seconds to load. (I timed it and the group only had 9 members in it. Once it loads...

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• Reshma Patel
• Editado 3 de maio de 2023 18:48
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing an updated Groups page

Looks great. Couple of feedback items Would be nice if the columns were sortable (ie number of users per group so that we can remove empty groups) Would be nice if the listing page included a coun...

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• Reshma Patel
• Criado 1 de maio de 2023 16:25
• 8 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow me to Bulk Update Agent Groups

Same questions as above. Has there been any movement on this feature? I am unable to delete a group because many agents have that as their default group. I need a way to bulk update their default g...

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• Reshma Patel
• Criado 26 de abril de 2023 16:55
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Gaurav Parbat this is a huge pain point for us. If you need any customer use cases or anyone to run through product discussions with let us know. We have done a few in the past with Zendesk on diff...

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• Reshma Patel
• Criado 1 de março de 2023 21:59
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Deactivate Groups

100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...

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• Reshma Patel
• Criado 25 de janeiro de 2023 20:30
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

Perfect! Thanks for the info!

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• Reshma Patel
• Criado 10 de janeiro de 2023 18:32
• 0 voto

1. Zendesk updates
2. Announcements
3. Announcing enhanced custom role permissions for ticket deletion and redaction

So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?

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• Reshma Patel
• Criado 10 de janeiro de 2023 17:25
• 0 voto

1. Comunidade
2. Feedback - Platform: Apps & Integrations
3. Advanced Search app - official feature request thread

I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...

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• Reshma Patel
• Criado 6 de janeiro de 2023 18:52
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem. 

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• Reshma Patel
• Criado 18 de agosto de 2022 15:51
• 1 voto