Reshma Patel
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Atividade recente por Reshma Patel-
AI - Ticket Summarization should also Summarize Internal Notes
Currently the AI ticket summarization only summarizes public comments. Enabling this on all ticket comments would be extremely valuable (include internal notes). For our use case, we would want our...
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Summarization captures PII
The summarization captures PII details like the person's name and phone number. I even redacted the information first to see if it would be masked in the summary but it is not. This should either b...
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Ability to Search for Multiple Ticket IDs in order to Bulk Update
Bulk updates are great, however I find myself frequently needing to update certain tickets with a bulk action. Unfortunately, in Zendesk support, I am unable to search for a string of Ticket IDs fo...
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Community Voting Buttons
Currently our users have the ability to up vote or down vote a post. Zendesk voting does not account for someone mistakenly clicking on an up or down vote. If the votes were at 5 and I hit up vote ...
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Explore Dashboard Sharing
Feature Request Summary: Zendesk Explore should have the following functionality as it relates to dashboard sharing There needs to be a way to select all if we want to publish a dashboard to all...
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Explore Permissions
Explore permissions are not granular enough. Currently users of explore are able to delete metrics, reports, and dashboards that are created by other users and may or may not be shared out to them....
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Ticket Description Field
Currently one of the biggest limitations we have in insights is being unable to report on the ticket description field. Are there plans on being able to report on the ticket description field as w...