Mark McKelvey
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Mark McKelvey comentou,
Another up-vote for this capability. I agree with previous commenters that it isn't acceptable for a customer service organization to be unaware that the communication with the customer is failing.
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Mark McKelvey criou uma publicação,
Max time limit for agents to be away
If agents on a small team accidently leave themselves in "away" status for a long time, they can inadvertently keep customers waiting for a long time. It would be desirable to have their status ch...
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Mark McKelvey comentou,
We have been having this same debate internally. The team in Europe feels that we need a shorter time while the team in the US want it longer. If we could control it by number, it would enable us...