Raman Kalia Admin

1. Comunidade
2. Tips from users - Zendesk Suite
3. Support tip: How to structure the Zendesk email template to use custom HTML layouts for each of your Multiple Brands

Hi, Indeed this thread would have helped many. I have also been able to send emails with varying footer (banners) based on ticket’s brand. While distinct footers successfully deliver to end users, ...

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• Raman Kalia Admin
• Criado 12 de julho de 2021 18:47
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Connecting up the 'Support' Dots...

Hi, Adding my use case from the community post: Many organisations have contracted us and we are supposed to provide services to them. Service can only be rendered for the period of contract, which...

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• Raman Kalia Admin
• Criado 19 de junho de 2020 11:02
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Require log in for ticket submission via the Web Widget

Web widget we have can search Zendesk articles based on credentials of the user who logged into our website. But it fails miserably in carrying the user's credentials when article is expanded from ...

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• Raman Kalia Admin
• Criado 16 de março de 2020 15:42
• 0 voto