David Aideyan
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David Aideyan comentou,
Thanks for your help Update: I've relinked our Facebook page to our Zendesk account. However, I'm not able to have Facebook page messages turn into tickets without having our chatbot trying to resp...
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David Aideyan comentou,
We'd since disconnected our Facebook and Twitter pages while we looked for a solution. I'm not exactly sure how the original integration was setup, however, I see that an Ap called Zendesk Messenge...
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David Aideyan criou uma publicação,
How to prevent Chatbot from answering facebook messages?
We have a chatbot set up to subscribe and respond to all chat messages. When the chatbot is unable to provide an answer (or if the customer requests to speak to an agent), the chatbot hands the cha...
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David Aideyan comentou,
The HTML approach worked for me using <a href="url">link text</a>