Sara Gardinier

1. Guide
2. ...
3. Working with the Knowledge Capture app
4. Creating templates for Knowledge

Hi Katie, it appears your link to https://support.zendesk.com/hc/en-us/community/posts/360039258514-Article-Body-Templates is no longer valid. 

• Visualizar comentário
• Sara Gardinier
• Criado 5 de maio de 2021 18:41
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

Hi all, Any movement on this? We have a need for using templates outside the knowledge capture app as well. We plan on having several articles with the same structure and these are articles that we...

• Visualizar comentário
• Sara Gardinier
• Criado 5 de maio de 2021 18:40
• 6 votos

1. Comunidade
2. Feedback - Help Center (Guide)
3. Ability to export filtered list of articles from Manage articles

Is there any update to the feature request of being able to export a csv (especially one that contains url links) for articles? I'm truly bewildered that this is not built-in functionality. I don't...

• Visualizar comentário
• Sara Gardinier
• Criado 26 de janeiro de 2021 17:08
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Dynamically show views based on whether criteria are met for view

Agreed with Matt. We have views that we only need active at certain times of the year. It would be great if they were auto hidden if there were not any tickets in those views.

• Visualizar comentário
• Sara Gardinier
• Criado 6 de janeiro de 2021 18:44
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Guide Data Analytics in Explore

The reports I am looking to generate would include data on which articles are being accessed by agents via search, if that helps. Basically, I want something that says:Agent A searched for ______ (...

• Visualizar comentário
• Sara Gardinier
• Criado 31 de outubro de 2019 19:25
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Clickable ticket links as default behaviour

Another vote for this functionality within drillthrough! Clickable links is fine from the query, but I truly believe this should just be native functionality when using drillthrough. It seems count...

• Visualizar comentário
• Sara Gardinier
• Criado 18 de outubro de 2019 19:44
• 3 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. SLA Reporting at Agent level

Agreed, I would love to have this more drilled down level of reporting for Agent SLA vs Ticket SLA.

• Visualizar comentário
• Sara Gardinier
• Criado 23 de agosto de 2019 16:08
• 0 voto