Ron de Vries

1. Comunidade
2. Feedback - Ticketing System (Support)
3. I should be able to create a view for the tickets I'm CC'd on

Agree with all arguments above. Our Light Agents should have a view like this by default.

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• Ron de Vries
• Criado 28 de outubro de 2021 08:36
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feedback: Pathfinder

HI,  Is there any news regarding this? 

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• Ron de Vries
• Criado 7 de abril de 2020 10:10
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Notification about comment on Article in Guide

Hi, Not sure if this quite belongs in this thread but we would very much like the Notification bell + notifications like Zendesk has in their Help Centre. Is something like this already available? ...

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• Ron de Vries
• Criado 15 de setembro de 2022 09:17
• 3 votos

1. Comunidade
2. Announcements & Events
3. Registered for Zendesk Community Day 2021? Introduce yourself!

Hi all,  I'm Ron and currently working for FleetGO as Teamleader for Support and Operations. As one of my, most fun, responsibilities is making sure we get everything out of ZenDesk. We have alread...

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• Ron de Vries
• Criado 2 de novembro de 2021 11:36
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Reporting on Gather in Explore

I agree! We are rolling out our Community and really need reporting ability on this as well. 

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• Ron de Vries
• Criado 20 de outubro de 2021 10:22
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Restriction on individual tickets or groups

Hi Alina Wright,  Any update on the GA?  Thanks!

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• Ron de Vries
• Criado 1 de julho de 2022 08:26
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Zendesk Search should look into attachments

Hi,  Any updates regarding this feature? Got some questions from my team as well. Lot of attachments are uploaded in our articles and contain relevant information. Would be nice to have search also...

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• Ron de Vries
• Criado 1 de junho de 2022 08:15
• 1 voto

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Toby Sterrett I read that Light agents cannot create, send, or be assigned side conversation child tickets. However I am able to pick our light-agents in the ticket to option in the pop-up. As y...

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• Ron de Vries
• Criado 9 de fevereiro de 2022 09:58
• 1 voto

1. Comunidade
2. Announcements & Events
3. Registered for Zendesk Community Day 2021? Introduce yourself!

Thanks Nicole and good luck! 

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• Ron de Vries
• Criado 10 de novembro de 2021 14:06
• 1 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

This would be great! +1 

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• Ron de Vries
• Criado 9 de junho de 2020 14:03
• 1 voto