Lee Burkhill
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Atividade mais recente por Lee Burkhill-
Lee Burkhill comentou,
This day and age, it should be a simple setting to implement (hiding sections on the agent workspace). Mental health for our colleagues is a big part of our workplace wellbeing program, and not b...
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Lee Burkhill comentou,
+1 for needing the ability to create queries across datasets! We are implementing Chat on a phone-only based team, so I want to be able to track the number of inbound calls and number of chats serv...
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Lee Burkhill comentou,
We've moved our contact centre to Zendesk Talk 100% due to the COVID-19 pandemic, and this is a serious issue for us. For calls on some teams with only 2-3 agents, it doesn't make sense that the ca...
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Lee Burkhill criou uma publicação,
Feature request: Zendesk Talk - set maximum queue wait time per number
Hey, Having the ability to set a maximum queue wait time for each individual number seems like a basic requirement for a Call Centre. We've been struggling so far to find a happy medium, as some ...
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Lee Burkhill comentou,
This is such a basic feature which is missing. We've had to move our entire call centre into Zendesk Talk ahead of schedule, and we're struggling to track this. Each of the call centre team leaders...
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Lee Burkhill comentou,
+1! Shocked that this feature still hasn't been implemented. For a large call centre like ours, it's really important that agents can hear when a call comes through without having their headset glu...
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Lee Burkhill comentou,
Hi Nicole, Our company are currently using a service called Mimecast. We would prefer to use Mimecast as a 'middleman' via an SMTP gateway between ZD and the end-user. This allows us to continue ...