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Zendesk Admin (Light Agent)
Entrou em 15 de abr. de 2021
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Última atividade em 27 de out. de 2021
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VISÃO GERAL DA ATIVIDADE
MEDALHAS
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Atividade mais recente por Zendesk Admin (Light Agent)
Zendesk Admin (Light Agent) comentou,
Yes to all of this!
Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team troubleshoot issues. Win, win!
Exibir comentário · Publicado 27 de abr. de 2020 · Zendesk Admin (Light Agent)
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Zendesk Admin (Light Agent) comentou,
We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and there is no flag on their comment as to why it is internal either. I haven't seen much benefit to this feature. Having a way to switch their comments to public would be SUPER helpful.
Exibir comentário · Publicado 26 de ago. de 2019 · Zendesk Admin (Light Agent)
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