Zendesk Admin (Light Agent)
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Zendesk Admin (Light Agent) comentou,
Yes to all of this! Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team trou...
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Zendesk Admin (Light Agent) comentou,
We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and...