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Tiffany King

Entrou em 15 de abr. de 2021

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Última atividade em 23 de set. de 2024

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Tiffany King comentou,

ComentárioTicket management

Hi this is not showing up for our instance  yet. Can I get the status of this? Thanks. 

Exibir comentário · Publicado 23 de set. de 2024 · Tiffany King

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Tiffany King comentou,

ComentárioTicket management

This isn't working for our instance. Can you check on the status of this? Thanks. 

Exibir comentário · Publicado 23 de set. de 2024 · Tiffany King

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Tiffany King comentou,

ComentárioUsing Built by Zendesk apps

Hi @...
Can I get someone to look at my comment from above? https://support.zendesk.com/hc/en-us/articles/360036483394/comments/1260800310149 

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Thanks for your help!

Exibir comentário · Publicado 29 de abr. de 2021 · Tiffany King

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Tiffany King comentou,

ComentárioUsing Built by Zendesk apps

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Here are the settings : 

Thanks for your help!

Exibir comentário · Publicado 11 de mar. de 2021 · Tiffany King

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