Rox Wong
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Atividade mais recente por Rox Wong-
Rox Wong comentou,
I completely agree with the idea that Zendesk should give notifications to everyone, no matter what plan they have. It's pretty clear that Zendesk should automatically tell users when they get a ne...
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Rox Wong comentou,
Hi Siket, Our Zendesk is now showing the subject name of the ticket and not the requester's name. This change was made last week.
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Rox Wong criou uma publicação,
Copy and Paste Text from Windows Notepad
Hi, We are noticing when copying text and pasting them into the Internal Note or Public Reply field, some text will automatically be italic. This happens when we Ctrl+V or right-click to display th...
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Rox Wong comentou,
Same here. Any update on this?
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Rox Wong criou uma publicação,
Receiving multiple tickets of the same question from LibAnswers
RespondidaHi all, We have a separate system that manages student enquiries called LibAnswers. The initial email comes into our Zendesk and any responses between the librarian and student on LibAnswers will a...
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Rox Wong criou uma publicação,
Suspended Netsuite emails
Hi, Does anyone have a solution to prevent email.netsuite.com from entering the Suspended tickets folder? Or a trigger or rule that sends notifications for important emails such as invoices? Thanks...
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Rox Wong comentou,
Sorry, but this is becoming a nuisance. When can this be fixed?