Rox Wong

1. Comunidade
2. Zendesk Suite Q&A

Hi, We are noticing when copying text and pasting them into the Internal Note or Public Reply field, some text will automatically be italic. This happens when we Ctrl+V or right-click to display th...

• Rox Wong
• Criado 13 de fevereiro de 2023 05:28
• 3 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hi all, We have a separate system that manages student enquiries called LibAnswers. The initial email comes into our Zendesk and any responses between the librarian and student on LibAnswers will a...

• Rox Wong
• Criado 25 de julho de 2022 00:59
• 2 seguidores
• 1 comentário
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)

Hi, Does anyone have a solution to prevent email.netsuite.com from entering the Suspended tickets folder? Or a trigger or rule that sends notifications for important emails such as invoices? Thanks...

• Rox Wong
• Criado 20 de junho de 2022 00:51
• 2 seguidores
• 1 comentário
• 0 voto