Abed Islam
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How to reset SLA metrics based on changes in a ticket's priority?
RespondidaHello, I'm on the Enterprise plan and have different SLA's first reply time and resolution time metrics based on a ticket's priority. We often find tickets that come in that we first assess as High...
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Ability to paste images when "Require authentication to download" is turned on
The "Require authentication to download" is required for HIPAA-compliant setups. At present, it robs agents the ease of copy/pasting images into their editor. Yet, whether the agent or the end use...