Wesley Bowles

@... thank you, this helped a lot however am noticing some unintended behaviour. 

We've followed these instructions and got our Custom launcher working as expected but we have one issue where proactive notifications or agents initiating chats on their end aren't allowing the widget to open itself. 

If we don't use the custom launcher, the widget will automatically open on the user's screen without requiring the user to open the widget manually. However with our custom launcher, built exactly as above, the user has to manually open the widget to see any notifications or proactive messages. Are we missing something?

Adding a +1 here as well. The current solutions laid out here aren't scalable and leave a lot of room for error. Within the "roles" functionality we should be able to identify which brands those roles belong to.