Kevin Ford
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Atividade mais recente por Kevin Ford-
Kevin Ford comentou,
Hi Carmelo Rigatuso, Unless Zendesk adds some new functionality, the only way you're going to be able to populate a ticket field is to have your internal system use the Zendesk API to update the fi...
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Kevin Ford comentou,
Hello, Are there plans to expose custom fields as attributes? For instance, we have a drop-down field that defines the sub-market for a Deal. We would like to build a query that shows Deal value br...
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Kevin Ford comentou,
@... there is a way using the API but it's not built into Zendesk.
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Kevin Ford comentou,
@... yes, but you have to manually set the requester to the appropriate person.
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Kevin Ford comentou,
@... I've actually stopped using my solution above. Now that Zendesk has rolled out side conversation tickets, it's actually a much better solution. It's not perfect for this use case, but it's def...
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Kevin Ford comentou,
I'll chime in as well. Our users also cross share documents like XML config files.
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Kevin Ford comentou,
Hi Brett, I posted this in User Tips and Best Practices even though it isn't a best practice! KF
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Kevin Ford criou uma publicação,
Split a request into a new ticket
Often, a requester will request something within an existing ticket. I cobbled something together that allows you to create a new ticket and copy CCs/followers. Be warned, this isn't trivial and yo...
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Kevin Ford comentou,
Now that Split 'n' Close is a paid app and I didn't feel like paying $1800 a year for the functionality, I cobbled something together that replicates the functionality that we need. It could be exp...
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Kevin Ford comentou,
As an example of a workflow that could make use of custom statuses, we offer remote, billable support. We also offer on site service visits. In both cases, we use the ticket to track work. Typicall...