Manuel | Customer Service

Hi Joey, 

Agreeing with Lee this is a crucial Contact Center need while being in transfer towards Zendesk Talk, we weren't informed about this problem which creates our one biggest telephone line (with strict wiaint line settings) to make our smaller lines not reachable. At this moment I have to decide wether this will change our intention towards another CTI.  Can you please let me know (preferrably this week) what the due date is for this change (if there is any at all?)

Thanks in advance, Manuel