Pesquisas recentes


Sem pesquisas recentes

Andy Dyer's Avatar

Andy Dyer

Entrou em 15 de abr. de 2021

·

Última atividade em 16 de mar. de 2022

Seguindo

0

Seguidores

0

Atividade total

40

Votos

12

Assinaturas

20

VISÃO GERAL DA ATIVIDADE

Atividade mais recente por Andy Dyer

Andy Dyer comentou,

ComentárioViewing and using dashboards

This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.

Exibir comentário · Publicado 16 de mar. de 2022 · Andy Dyer

0

Seguidores

0

Votos

0

Comentários


Andy Dyer comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

Is anyone else seeing higher rates of bad ratings now?  The last couple of weeks are 2x normal and there is no obvious explanation.  It does seem like this problem happens inconsistently almost.

Exibir comentário · Publicado 06 de dez. de 2021 · Andy Dyer

0

Seguidores

3

Votos

0

Comentários


Andy Dyer comentou,

ComentárioLive chat agent guide

Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever.  With agent workspace when you're purposely not on chat, like a supervisor, those messages pop up all day

Exibir comentário · Publicado 11 de out. de 2021 · Andy Dyer

0

Seguidores

1

Votos

0

Comentários


Andy Dyer comentou,

ComentárioService Level Agreements (SLA), macros, and CSAT

We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.

Exibir comentário · Publicado 26 de jan. de 2021 · Andy Dyer

0

Seguidores

6

Votos

0

Comentários


Andy Dyer comentou,

Comentário na comunidade Q&A - Reporting and analytics

Following as I have same issue

Exibir comentário · Publicado 12 de dez. de 2018 · Andy Dyer

0

Seguidores

0

Votos

0

Comentários


Andy Dyer comentou,

Comentário na comunidade Feedback - Voice (Talk)

+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available

Exibir comentário · Publicado 27 de set. de 2018 · Andy Dyer

0

Seguidores

0

Votos

0

Comentários


Andy Dyer comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply.  Even when we set it to Pending, it still is waiting for our reply instead of "periodic update".

Exibir comentário · Publicado 20 de dez. de 2017 · Andy Dyer

0

Seguidores

10

Votos

0

Comentários


Andy Dyer comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

+1 would love to be able to change status either from Agents page or the "view all" team members.

It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible.  We've found that idle time doesn't work for us when we're chatting from Zendesk, lots of accidental logouts.

Exibir comentário · Publicado 20 de dez. de 2017 · Andy Dyer

0

Seguidores

1

Votos

0

Comentários