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Andy Dyer
Entrou em 15 de abr. de 2021
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Última atividade em 16 de mar. de 2022
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Atividade mais recente por Andy Dyer
Andy Dyer comentou,
This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.
Exibir comentário · Publicado 16 de mar. de 2022 · Andy Dyer
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Andy Dyer comentou,
Is anyone else seeing higher rates of bad ratings now? The last couple of weeks are 2x normal and there is no obvious explanation. It does seem like this problem happens inconsistently almost.
Exibir comentário · Publicado 06 de dez. de 2021 · Andy Dyer
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Andy Dyer comentou,
Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever. With agent workspace when you're purposely not on chat, like a supervisor, those messages pop up all day
Exibir comentário · Publicado 11 de out. de 2021 · Andy Dyer
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Andy Dyer comentou,
We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.
Exibir comentário · Publicado 26 de jan. de 2021 · Andy Dyer
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Andy Dyer comentou,
Following as I have same issue
Exibir comentário · Publicado 12 de dez. de 2018 · Andy Dyer
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Andy Dyer comentou,
+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available
Exibir comentário · Publicado 27 de set. de 2018 · Andy Dyer
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Andy Dyer comentou,
We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply. Even when we set it to Pending, it still is waiting for our reply instead of "periodic update".
Exibir comentário · Publicado 20 de dez. de 2017 · Andy Dyer
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Andy Dyer comentou,
+1 would love to be able to change status either from Agents page or the "view all" team members.
It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible. We've found that idle time doesn't work for us when we're chatting from Zendesk, lots of accidental logouts.
Exibir comentário · Publicado 20 de dez. de 2017 · Andy Dyer
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