Andrew Dyer
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Atividade recente por Andrew Dyer-
This is a great update, but I'm seeing the same as Rafael - the support online number is not right, and there is no drill in on any.
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Is anyone else seeing higher rates of bad ratings now? The last couple of weeks are 2x normal and there is no obvious explanation. It does seem like this problem happens inconsistently almost.
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Is it possible to turn off only the browser notification for the "business hours have started do you want to go online" or whatever. With agent workspace when you're purposely not on chat, like a ...
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We tried the alternative and did see a pretty substantial drop in response rate, so we've switched back and just accept it for now, but do hope to see a fix for a known issue.
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Following as I have same issue
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+1 I'd like to be able to trace why calls went to voicemail during business hours, report on % of day that agents were available
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We have a similar issue when using "next reply", often customers will just say "Thanks!" which then commits us to reply. Even when we set it to Pending, it still is waiting for our reply instead o...
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+1 would love to be able to change status either from Agents page or the "view all" team members. It's actually more of an issue if an agent sets themselves to Away and forgets to go Invisible. We...