Jason Brown
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Jason Brown comentou,
We would also like to control what custom statuses are based on form.We have several forms because different tickets may have different life cycles. If we can control what custom statuses are avail...
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Jason Brown criou uma publicação,
Zendesk App get ticketFields options and optionValues incorrect
Today I noticed that the call to get ticket fields is returning incorrect information in an application. Call:client.get(['ticketFields:custom_field_{id}']) For example, when I call client.get('tic...
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Jason Brown comentou,
Thank you Christine. We have examples of this not working so I have reached out to Support to look into this.
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Jason Brown comentou,
Can end-users who are added to CC and receive a notification add additional users to CC in the ticket? Or is only the requester allowed to add users to CC in a ticket?
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Jason Brown comentou,
When using the #{{ticket.id}} placeholder to generate a link in a email notification (for example, a ticket creation email notification), it appears that the link it always the end-user link. This ...
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Jason Brown criou uma publicação,
Viewing Large Numbers of attachments
When we get an incoming email from a customer who has images in their signature and has also attached files, sometimes the number of attachments makes it so that users cannot see the attachments un...
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Jason Brown comentou,
I had the same question as Chris. I found that I could use the Update Many API endpoint and just pass a single ticket id. Placeholders are used in the Trigger JSON to set ticket ID.