Chad Susa (Gravity CX - Zendesk Partner)

1. Comunidade
2. Zendesk APIs

Hi All Just wondering if there is a public API collection available for Zendesk Sell (CRM) to use with Postman? When I read this article it seems to indicate they exist (I think), but when I look a...

• Chad Susa (Gravity CX - Zendesk Partner)
• Criado 9 de agosto de 2023 01:04
• 3 seguidores
• 3 comentários
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A

Hi All Searched high and low but couldn't find an answer. Assumptions: Zendesk Support and Chat on Agent workspace (ie: chats are handled in Zendesk Support through a ticket) Customer email addres...

• Chad Susa (Gravity CX - Zendesk Partner)
• Criado 16 de junho de 2021 07:42
• 3 seguidores
• 3 comentários
• 1 voto

1. Comunidade
2. Feedback - Voice (Talk)

With the current 'warm transfer' feature: "When you transfer a call directly to an agent, you can consult with the other agent before handing off the call". Surprisingly, this is also possible when...

• Chad Susa (Gravity CX - Zendesk Partner)
• Criado 25 de março de 2020 06:35
• 26 seguidores
• 17 comentários
• 22 votos