Jesse
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Jesse comentou,
We've recently found that this would be highly valuable for us as well. Seems silly to have a share by tag but not unshare.
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Jesse comentou,
+1 to this request. We're having to hack around it by temporarily enabling comments and updating the thread then disabling them. We don't allow for comments for our use-case.
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Jesse comentou,
@... When agents change the status, sometimes it does not actually apply. They have to completely refresh the tab to get it to work or alternatively use the arrow drop-down to select the status.
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Jesse comentou,
Hi @... was there ever a solution to this? We're experiencing something similar. We do sync the status change of a ticket to an external source when we change the status. It doesn't appear it happe...
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Jesse comentou,
The other problem with this is that the ticket redaction app (or even the API for that matter) won't remove text from these comments so it's a GDPR concern.
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Jesse comentou,
We would also love to see reporting for Guide as we embark down the KCS journey.
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Jesse comentou,
This is absolutely something we would love to see as well.
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Jesse comentou,
I'm happy that this is being looked into and hope that it becomes a high priority to get into Explore. We're in the process of transitioning to ZenDesk and not having the ability for agents to have...