Garrett Guillotte
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Garrett Guillotte comentou,
That would definitely help, Nicole! Thank you. The ideal resolution would be if Markdown support for customer input made it onto product roadmap.
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Garrett Guillotte comentou,
Thanks, Nicole. The community thread was a useful resource when our customers would push back on us to implement Markdown support for them — having it publicly available was in lieu of something mo...
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Garrett Guillotte comentou,
The top Google search result for zendesk markdown for customers is a URL to a community page that returns an authorization error: https://support.zendesk.com/hc/en-us/community/posts/203446748-Mark...
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Garrett Guillotte criou uma publicação,
Markdown for customers
Let customers respond to tickets using Markdown, so they can inline code, command line input and output, and format their responses efficiently and effectively using plain text.