Kay

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Macros with input options

For everyone looking at this topic, this feature can be utilised via an app in the Zendesk Marketplace: Macro Suite. Agents can have the following prompts Single line Multi line Dropdown / Select ...

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• Kay
• Criado 23 de outubro de 2023 13:05
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Dynamic Content Search Bar

For everyone following this topic.. There's an app known in the Marketplace: Macro Suite, which does just these things for Dynamic Content (and so much more).. Search for titles, descriptions and ...

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• Kay
• Editado 23 de outubro de 2023 12:59
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Request feedback after negative article vote - code implementation

1) The feedback indeed goes to a special queue. In the community post you shared it links to a news requests page in the Help Center which creates a ticket where the feedback is stored. 2) Yes the ...

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• Kay
• Criado 14 de junho de 2022 07:38
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Dissuade users from sending in multiple tickets

At the moment it's not possible to do have a clean check if the user already has an open use case.All though I do think this will be possible once Conversation Orchestration is more widely availabl...

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• Kay
• Criado 13 de maio de 2022 11:52
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon,The code I shared is working on multiple production Help Centers, the code from the article (whilst it also works) is heavily outdated and messy.It also looks like something get's lost in ...

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• Kay
• Editado 13 de maio de 2022 07:25
• 0 voto

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Dave Armlin – Checkout the latest comment here for a code sample.

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• Kay
• Editado 12 de maio de 2022 15:09
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon, May 12th, 2022 — For future people to read.On this date dropdown values for the request pages are not stored in the DOM, because of that, it's only possible to delete the values when some...

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• Kay
• Editado 13 de maio de 2022 07:24
• 1 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon,The code from your screenshot I meant. The hide/remove shouldn't make a difference. Both are valid functions.

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• Kay
• Criado 11 de maio de 2022 15:56
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Damon Maranya the code from the screenshot :)

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• Kay
• Criado 11 de maio de 2022 15:18
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Please copy the code here. I will double-check it and convert it to working JS (there's absolutely no need for jQuery here).Are you sure the user you test with is in the Organization with the name ...

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• Kay
• Criado 11 de maio de 2022 13:42
• 0 voto