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Tracy Scobba

Entrou em 15 de abr. de 2021

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Última atividade em 25 de abr. de 2024

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Tracy Scobba comentou,

ComentárioBusiness rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

Exibir comentário · Publicado 28 de out. de 2022 · Tracy Scobba

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Tracy Scobba comentou,

ComentárioHow to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

Exibir comentário · Publicado 03 de nov. de 2021 · Tracy Scobba

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Tracy Scobba comentou,

ComentárioHow to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

Exibir comentário · Publicado 03 de nov. de 2021 · Tracy Scobba

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Tracy Scobba comentou,

ComentárioHow to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

Exibir comentário · Publicado 27 de out. de 2021 · Tracy Scobba

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Tracy Scobba comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

Exibir comentário · Publicado 13 de jan. de 2021 · Tracy Scobba

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Tracy Scobba comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Me too.

Exibir comentário · Publicado 22 de jul. de 2020 · Tracy Scobba

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Tracy Scobba comentou,

Comentário na comunidade Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

Exibir comentário · Publicado 20 de mai. de 2019 · Tracy Scobba

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